Frequently Asked Questions gift

  • Payments

    Certainly, all transactions on DeeHaven are securely processed. Payments are encrypted and transmitted via secure channels to safeguard user data and financial information.

    DeeHaven offers a wide range of payment options, including Mastercard, Visa, Discover, American Express (Amex), and more.


    To qualify for a refund, your order must not have been shipped within a week or after your return request has been sanctioned. Once your return request is approved, navigate to the "View Your Return Requests" section under the "My Orders" tab in your account area. The refund amount will be credited back to the original card used for the purchase. It's important to note that if the item has already been shipped, shipping fees may not be refunded.


    DeeHaven Affiliates have the flexibility to select their payment method, whether it's PayPal or Bank Transfer, by simply updating their affiliate information via the "Edit Your Affiliate Information" feature on the account page. This allows affiliates to seamlessly manage their payment preferences and ensure they receive their earnings through their chosen payment channel.


    Shipping & Delivery

    DeeHaven offers sellers the flexibility to present various shipping options to customers. Sellers can choose from a range of shipping methods, including free shipping on select products or offered by specific sellers, as well as expedited shipping choices. This diversity in shipping options enhances the shopping experience for customers and allows sellers to cater to different preferences and needs efficiently.

    Orders shipped within the United States
    typically arrive within 1 to 7 business days, barring any unforeseen
    circumstances like extreme weather. International orders, on the other
    hand, usually take between 7 to 10 business days for delivery. Customs
    processes in the destination country may cause additional delays beyond
    this timeframe. For more detailed information, refer to DeeHaven's delivery information page.








    DeeHaven provides shipping services across the United States and offers
    international shipping to the United Kingdom and Canada. For detailed
    delivery information, please visit DeeHaven Delivery Information.

    Order


    1. Click the "Add to Cart" button for your desired product.
    2. Proceed to the checkout page by clicking the "Checkout" button.
    3. At the checkout page, either create a new account or log in if you already have one with DeeHaven to finalize your purchase.


    Customers can easily initiate a return or exchange at DeeHaven by following these steps:

    1. Visit the DeeHaven return policy page at DeeHaven Return Policy.
    2. Go to your account page and navigate to the "My Orders" tab.
    3. Click on "View Your Order History" and select the order you wish to return.
    4. Next to the item you want to return, click on the "Return" button.
    5. Follow the on-screen instructions to complete the return process hassle-free.



    Account

    Creating an account on DeeHaven is a seamless process. Simply visit https://deehaven.com/register, provide the required information and your account will be registered promptly.

    DeeHaven's tech team is developing a feature that will soon empower customers to log in to their accounts seamlessly using their email address or phone number. Stay tuned for this convenient login option coming your way!

    DeeHaven employs phone numbers as an additional verification layer to bolster user account security. By linking a phone number to an account, DeeHaven can verify users' identities more effectively, reducing the risk of unauthorized access. This method adds an extra level of security by requiring users to confirm their identity through a code sent to their registered phone number.

    Please visit DeeHaven Password Reset and enter your email address. A password reset link will be promptly sent to your email if it is linked to your DeeHaven account.


    To become a DeeHaven affiliate, simply navigate to your account page and click on the "Become an Affiliate" option.

    Returns

    To return a product on DeeHaven, customers can effortlessly initiate the
    process by logging into their account and accessing the returns
    section. Alternatively, they can directly visit the return page via the
    URL: DeeHaven Return Page. Customers must review and comprehend DeeHaven's return policy outlined here before commencing the return procedure.

    Customers are not subject to any charges for returning a product.
    Nevertheless, it is important to note that customers are accountable for
    covering the expenses associated with the return labels.

    General Questions

    Subscribing to Deehaven's newsletter offers numerous advantages. You will receive updates on upcoming sales, stay informed about exciting events happening or about to take place, access safety tips for shopping, and much more.

    To efficiently apply coupons on Deehaven, follow these steps:

    1. Add your desired product to the cart.
    2. Proceed to the cart page by clicking on "View Cart."
    3. On the cart page, locate the option to "Use Coupon" or "Voucher."
    4. Enter your coupon code in the designated field.
    5. Complete the process by applying the coupon to enjoy the discount on your order.


    DeeHaven e-Wallet showcases customer account credits designated for refunds, exchanges, and referrals. These credits are available for customers to utilize in their subsequent purchases. In specific scenarios, the system seamlessly applies these credits to the customer's next order, enhancing user experience and convenience.

    Seller FAQ

    Sellers on Deehaven can receive payments through Stripe Connect, PayPal, or bank transfer. Among these options, Stripe Connect stands out as the most convenient and rapid method for sellers to access their funds promptly. With Stripe Connect, sellers can receive payments almost instantly once the customer's payment is verified, making it the preferred choice for those looking for quick and seamless transactions.

    Deehaven is currently allowing sellers to offer shipping options like free shipping, flat rate, and weight-based shipping. In the future, Deehaven will integrate a seamless shipping solution that enables sellers to effortlessly purchase shipping labels directly from the platform. This integration will provide real-time shipping costs to customers based on the seller's and customer's addresses, making it the simplest and most efficient shipping option available.

    Seller registration is very easy and straightforward, go to the seller page (https://deehaven.com/seller) and click on the Register as a Seller link.

    Starting in 2025 (for tax year 2024), under the new rules set forth by the IRS, if you got paid more than $600 for the transaction of goods and services through third-party payment platforms or marketplaces like DeeHaven, you will receive a 1099-K for reporting the income and these details are needed to both report to the IRS and to send you a copy to file your taxes.

    DeeHaven Store LLC is a self-funded startup. Some of these fees are used to empower the operation of the platform including marketing, running ads, and paying employees to provide great customer and technical support to both customers and businesses. These fees help to retain customers and widen our reach which means more sales for your businesses.