Return Policy gift

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    • Return Policy - DeeHaven

    RETURN POLICY

    Last updated May 11, 2024


    Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

    RETURNS

    All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

    RETURN PROCESS

    To return an item, please email customer service at returns@deehaven.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

    DeeHaven
    Attn: Returns
    RMA #
    Seller's Name
    Lithonia, GA 30058
    United States

    Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

    REFUNDS

    After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

    EXCEPTIONS

    The following items cannot be returned or exchanged:
         ●     Personal Hygiene Items
         ●     Items not in the same condition as shipped

    For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

    Please Note
         ●     Must be packaged well and labelled if fragile

    QUESTIONS

    If you have any questions concerning our return policy, please contact us at:

    +1 ‪(404) 913-1571‬
    returns@deehaven.com